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Fewer Companies Listen For Customer Complaints On Twitter | Forbes

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CPG Connect | Status: is encouraging members to get involved i... Read more
Posted in April
Erika Morphy, Contributor

If current trends continue consumers will look back on such interactions as the good old days of social media–an era when they had the microphone, for once, and companies listened to what they had to say.

http://www.forbes.com/sites/erikamorphy/2014/03/31/fewer-companies-listen-for-customer-complaints-on-twitter/
 

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